At Enerswitch UK Ltd, we are committed to protecting the privacy and security of our customers’ personal data and sensitive information. This Privacy Policy explains how we collect, use, store, and protect information provided to us through our services, website, communications, and business activities.
1. Information We Collect
We may collect and process the following types of information:
- Name and contact details (such as email address, phone number, and company information)
- Billing and payment information
- Account and service usage details
- Technical information such as IP addresses and browser/device information
- Communications sent to us by customers or users
- Any other information voluntarily provided during business interactions
We only collect information that is necessary for legitimate business purposes.
2. How We Use Information
We use customer data to:
- Provide and manage our services
- Communicate with customers and respond to enquiries
- Process payments and invoices
- Improve our products, services, and customer experience
- Maintain security and prevent fraud or misuse
- Comply with legal and regulatory obligations
We do not sell customer personal data to third parties.
3. Confidentiality and Sensitive Information
Enerswitch UK Ltd treats all customer information as confidential. Sensitive or commercially confidential information shared with us will only be accessed by authorised personnel where necessary for business operations.
We take reasonable technical and organisational measures to protect information from:
- Unauthorised access
- Loss or theft
- Misuse
- Disclosure
- Alteration or destruction
4. Sharing of Information
We may share information with:
- Trusted service providers or partners who assist in operating our business
- Professional advisers, auditors, or legal authorities where required
- Regulatory or government bodies if legally obligated
Any third parties handling data on our behalf are expected to maintain appropriate confidentiality and security standards.
5. Data Retention
We retain personal data only for as long as necessary to:
- Deliver our services
- Meet legal, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
When information is no longer required, we securely delete or anonymise it where practical.
6. Customer Rights
Where applicable under UK data protection laws, customers may have the right to:
- Request access to their personal data
- Request correction of inaccurate information
- Request deletion of data
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
Requests can be made using the contact details below.
7. Data Security
We implement reasonable security measures designed to protect customer data and systems. However, no method of electronic storage or transmission over the internet can be guaranteed as completely secure.
Customers are encouraged to also take appropriate precautions when sharing information electronically.
8. Cookies and Website Usage
If applicable, our website may use cookies and similar technologies to improve user experience and analyse website performance. Users can manage cookie settings through their browser preferences.
9. Changes to This Policy
Enerswitch UK Ltd may update this Privacy Policy from time to time. Any updates will be published with a revised effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Enerswitch UK Ltd
F1 The Annex, Seven Hills House, Leeds, LS27 8AT.
Email: info@enerswitch.co.uk